Service Description

About This Seminar Do you sometimes dread having certain conversations at work? Having difficult conversations and being able to manage them effectively is a vital leadership skill which all good leaders should possess. Dealing with a delicate situation, like appraisals, solving a staffing or performance problem, or important customer conversations, require tact, sensitivity, and finesse. This workshop teaches participants how to be assertive, honest and fair whether with team members or with customers. You will learn to approach challenging situations with confidence, positivity, and practicality. Who Should Attend Anyone looking for a practical step-by-step approach to navigating difficult conversations with coworkers, direct reports, or customers.

Cancellation Policy

Cancellations and Transfers Student substitutions are permitted at any time up to the start of the class. Fourteen (14) days or more prior to the start of the class – No charges will be incurred for cancelling or transfer of class registration. Thirteen (13) days or fewer prior to the start of the class – The full tuition is due. There is no credit available to transfer or refund. If rescheduling, an additional payment in the amount of the new registration will also be due. Student No Show If a student fails to attend class, the full tuition is due and there is no credit available to transfer or refund. Refunds and Credits Refunds are made upon request only for registrations cancelled fourteen (14) calendar days, or more, prior to the class start date. Credits granted can be used for any future class.

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